Terms & Conditions

Welcome to www.pianocentre.ie

This part of our website is important and sets out all the information you will need to use www.pianocentre.ie and to buy products from our online shop.  Please read this information carefully before using our website.  Please note that this information may change from time to time so please ensure that you check this information before using the website or placing an order through our online shop.

1. CONTACT US

Who are we?

We operate the website www.pianocentre.ie

We are Monaghan Music & Piano Centre Limited, a company registered in Ireland.  Our registered office and main trading address is at Tullaghan, Ballinode, Co. Monaghan, Ireland, H18 D727.

1.1 How to contact us

If you want to contact us for any reason, please email us on [email protected].  Please note that email is our preferred contact method.  We will respond to you as soon as we can.

Alternatively please telephone us on 047 89232.  Please note that email is our preferred contact method and if you telephone us, you may need to leave a message.  We will respond to your message as soon as we can.

Alternatively please contact us by post at our address set out above.

1.2 Complaints

We hope that you are pleased with any purchase you have made from us and with any service you have received from us.  However if you are not happy, please get in touch with us as soon as possible so that we can try to put matters right.  If you have a complaint please call us on 047 89232.  We will try and resolve any complaint with you during the call, but if we cannot do so, we will try and agree a course of action with you.  Alternatively, if you would rather email your complaint, please contact us on [email protected], preferably with a telephone contact number.  We will respond as soon as we can.

2. WEBSITE TERMS OF USE

These Terms of Use and any information or policies referred to in these Terms of Use set out the terms on which you may make use of our website www.pianocentre.ie ("our site"), whether as a guest or as a registered user.

We may change these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

Please read these Terms of Use carefully before you start to use our site. If you use our site, you indicate to us that you accept these Terms of Use and that you agree to comply by them. If you do not agree to these Terms of Use, please do not use our site.

2.1 Site Availability

We will do our utmost to ensure that our site is available and not interrupted.  However due to the nature of the internet we cannot guarantee that our site will always be available or error-free.  Please note that our site may be unavailable due to maintenance, technical issues or matters beyond our control.

In addition we may withdraw, suspend or amend the service we provide on our site without notice at any time or close our site indefinitely.  We may also restrict access to some parts of our site, or our entire site, to users who have registered with us.

2.2 Registration

In order to shop from our site you may need to register with us.  You may also need to register with us to take advantage of any competitions, promotions, offers or any features we may offer from time to time on our site.

During the registration process you must provide an email address and choose a password.  You must keep your password safe and confidential and you must not disclose it to anyone else.  You must not allow anyone else to use your password.

If you think someone else may know your password, you must change it.  If you think that anyone else may have accessed your account, with or without using your password, please contact us immediately at [email protected]

We may disable any account password at any time if we think you have not complied with these Terms of Use or if there has been unauthorised access to your account.

2.3 Shopping from our site

Our Terms and Conditions of Sale set out the terms and conditions which apply to the sale of products on our site by private consumers. Please read them carefully.

2.4 Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information.   We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

2.5 Security

We take security very seriously.  Please read our Security Policy for more information.

2.6 Your conduct

You must at all times use our site in a responsible and legal manner.  You must comply with the spirit of the following standards as well as the letter.

You must not use our site in any way that causes, or is likely to cause, our site or access to it to be interrupted, damaged or impaired in any way.  In particular, you must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

You are responsible for all electronic communications and content sent from your computer to us.

You must not use our site:

• in connection with a criminal offence of other unlawful or illegal activities;
• for fraudulent purposes;
• to send, use or reuse:
• illegal, offensive, discriminatory, abusive, indecent, defamatory, obscene or menacing material;
• material which is in breach of copyright, trademark, duties of confidence, privacy or any other right; or is otherwise damaging to third parties or objectionable;
• material which contains chain letters, mass mailings or any "spam";
  • for any advertising, promotional or marketing activities;
  • to cause annoyance, inconvenience or needless worry or anxiety.

2.7 Your contributions and material

You may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information on our site as long as the content complies with the standards set out in Your Conduct above.  You may not use a false e-mail address, impersonate any person or entity, or otherwise attempt to mislead us or any other person as to the origin of any content you post.  We may (but are not obliged to) remove or edit any content.

If you do post content or submit material you grant to us and our group companies a non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media (and to sub-license anyone else to do so).  You also grant to us, our group companies and our sub-licensees the right to use the name that you submit in connection with such content, if we or they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to us: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any of our terms and conditions or policies and will not cause injury to any person or entity (including that the content or material is not defamatory).

We will not be responsible, or liable to any person, for the content or accuracy of any materials posted by you or any other user of our site.

2.8 Restrictions on the use of materials

We either own or license all intellectual property rights in our site and in the material published on it.  Our site and the material published on it are protected by copyright and trademark laws and treaties around the world.  All rights are reserved.

Unless we say otherwise, you may access the materials on our site solely for your personal use. You may not modify, copy, publish, display, transmit, adapt or in any way exploit any of the materials on our site. You may not publish, display, or commercially exploit any material from us or other owners of intellectual property displayed on the site unless you request and receive prior written permission from us or other owners of the intellectual property.

If we or any other owners of the intellectual property grant permission, you may not change or delete any author credit, trade mark legend or copyright notice. You must follow and observe all additional copyright notices or other restrictions contained on this site and any other terms and conditions we or the other owners of the intellectual property require in relation to your use of any materials.

2.9 Linking to our site

You may link to our site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site. We may withdraw linking permission without notice. The website from which you are linking must not contain any material which is not permitted on this site (see Your conduct for details)

2.10 Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We do not endorse or take responsibility for the content, advertising, products or other materials made available through any other site and we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

2.11 Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We have no liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

2.12 Our site changes regularly

We aim to update our site regularly, and may change the content at any time. However, we do not have any duty to update or correct releases, presentations or other materials on our site.  While we have attempted in good faith to ensure that the information presented here is accurate, there may be technical and factual inaccuracies or errors and you should note that any of the material on our site may be out of date at any given time

2.13 Breach of these Terms of Use

If you fail to comply with or breach these Terms of Use (or we have reasonable grounds to believe that you have breached these Terms of Use) we may take all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use our site and its associated services;
• immediate, temporary or permanent removal of any content or contributions you have made or uploaded to our site;
• issue of a warning to you;
  • legal proceedings against you;
  • disclosure of such information to law enforcement authorities or third parties as we reasonably feel is necessary.

These actions are not limited, and we may take any other action we reasonably deem appropriate

2.14 Our liability

To the extent permitted by law, our site and the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

To the extent permitted by law, we, other members of our group of companies and third parties connected to us exclude all liability for:

• any conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the site or to your downloading of any material posted on it, or on any website linked to it.
• your use of third party websites linked from our site.
• any failures, interruptions, delays or other matters of a similar nature arising out of circumstances beyond our reasonable control;
• any loss of profit or revenue, loss of data or any indirect losses or damage incurred by any user in connection with the site or in connection with the use, inability to use, or results of the use of the site and any materials posted on it whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these Terms of Use affects your statutory rights as a consumer.

2.15 Jurisdiction and applicable law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland.

The Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

2.16 Contact us

Questions, comments and requests regarding these Terms of Use are welcomed.  Please use the contact details on the Contact Us page.

 3. TERMS AND CONDITIONS OF SALE

This page (together with the documents referred to on it) sets out the terms and conditions on which we will supply any of the products ("products") listed on our website www.pianocentre.ie ("our site") to you.  These Terms and Conditions of Sale only apply to the supply of products to consumers for private, domestic use.

We may change these Terms and Conditions of Sale at any time by amending this page. You should check this page prior to ordering anything from our site to take notice of any changes we have made, as they are binding on you.

Please read these Terms and Conditions of Sale carefully and make sure that you understand them, before ordering any products from our site.  If you order any products from our site, you will need to indicate your agreement to them by ticking the box marked “Terms and Conditions of Sale” on the Checkout page.  If you do not agree to these Terms and Conditions of Sale you cannot order any products from our site.

Please save (for example in PDF) and keep a copy of these Terms and Conditions of Sale for your records.

3.1 Information about us

Information about us and how to contact us can be found on the Contact Us page.

3.2 Using our site

Our Website Terms of Use apply to your use of our site.  Please read them carefully.

3.3 Information about you and your visits to our site

Our Privacy Policy tells you how we hold and use your personal information.   We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy.

3.4 Security

We take security very seriously.  Please read our Security Policy for more information.

3.5 Who can order from our site

You can only place an order through our site if:

• you place your order from and your delivery address is in the list of countries set out on the Delivery page;
• you have registered with us; and
• you are at least 18 years of age.

3.6 Placing an order

When you place an order with us, we will send you an email acknowledging receipt of your order and containing the details of your order.  Please check this email carefully and contact us if anything is incorrect.  This email is not an acceptance of your order, just a confirmation that we have received it.

No contract is formed between us until we send you a further email confirming that your order has been accepted and your goods have been dispatched (“Dispatch Confirmation”).  Payment will be taken when we accept your order shortly before dispatch. Only those products listed in the Dispatch Confirmation will be included in the contract formed between us.

All orders are subject to acceptance and availability.  If you have ordered products from us which we do not ordinarily keep in stock (such as used or special order products) we will use our reasonable endeavours to procure such products for you.

If the products that you wish to order are out of stock (including used or special order products) we will notify you when they are in stock and are ready for despatch. Until the products are in stock they are subject to changes in price and we shall not be liable for any difference in price between the price stated when the products are out of stock and the price stated when we receive them in stock.

When placing an order you confirm to us that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card or PayPal account or bank account or other method of payment used to place your order and that there are sufficient funds to cover the cost of the products you have ordered.

3.7 Delivery

Please see the Delivery page for the list of countries to which we deliver, estimated delivery times and costs of delivery.  The delivery options available and cost of delivery for your order will be as stated on the product detail page and the Checkout page at the time of order.  A specific time slot cannot be specified with any of our delivery options.

Delivery times are estimates only.  We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries.

Sometimes orders may take longer to fulfil and certain services may be removed during seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather.

Please note that you have a right to cancel an order if your product is not delivered or delivery has not been attempted within 30 days of the Dispatch Confirmation for that product.  For full details of this cancellation right, please see: If your order does not arrive or is incomplete below.

3.8 Rent2Buy Products

Certain products on our site are available for taking them on rent2buy scheme. For more information go to Rent2Buy scheme.

All rent2buy products remain our property until we receive full payment for them. You are required to take care of them during the period of rent2buy and you shall not transfer, sell, rent, dispose of or otherwise deal with those products.

3.9 Prices

The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.  All prices include VAT but exclude delivery costs and any import duties and taxes.  Delivery costs will be confirmed at checkout and can be found here (Delivery).

All our products are sold on a delivery duty unpaid basis.  If your delivery address is outside the European Union you may have to pay import duties and taxes which are levied once a shipment reaches your country.  You are responsible for any such duties and taxes.  Please check with your local customs or tax office for further details.

Product prices and delivery charges may be changed at any time.  Changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices in our Dispatch Confirmation so that, where a product's correct price is less than our stated price at the time of your order, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product or reject your order and notify you that we are rejecting it.

If a pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price even if we have sent a Dispatch Confirmation.

At certain times, our site includes products marked as clearance items.  The reductions shown for clearance items are reductions from the original price charged on our site (or any site operated by our group companies). Occasionally these prices may have applied more than six months ago.

3.10 Price Match Policy

If you see or buy a product from our site and find it being sold cheaper at the date that you try to place your order with a IE based online competitor, provided that their service conditions are comparable and the item is in stock both on their site and our site, we will, at our absolute discretion, attempt to match that price for you.  We do not guarantee that we will be able to match any competitor’s price.  Comparable service conditions include factors such as delivery charges, delivery timescales and guarantees provided free or at charge.

If you would like us to price match a product, please check that you’re providing the most up to date information you can obtain when you submit your request.

In order to submit a price match request, please click on the “price match guarantee” link on the product page, fill in the requested details on the email template and send the email to us.. We may ask you for further information in order to verify your request.

Please note that we will only consider requests to price match competitors who are based in the IE.  We will not price match competitors who are in administration or closing down, nor will we price match any products being sold at clearance or sales prices.

3.11 Payment

We accept payment via the methods listed on our site.  We will take payment before we dispatch your order.

Acceptance of payment may be dependent on the payment provider or card issuer who may require security information to be entered or validation checks to be carried out as part of their secure payment system.  If payment is not accepted, you will be notified of this.  Please check your payment provider or card issuer’s terms and conditions.

If we have issued you with a credit note, you may use this as full or part payment for any products.  Credit notes cannot be used to order products online.  Please call us if you wish to use your credit note for payment.

3.12 Promotions and Gift Cards

From time to time we may, or may permit a third party to, issue promotional codes, coupons or vouchers enabling customers to obtain benefits such as discounts, free delivery or free gifts on our site.  Promotional codes, coupons or vouchers are non-transferable. They may only be used by the person to whom they were issued and must only be used in accordance with their terms and conditions of use. They must be used in conjunction with the purchase of a valid product which is added to your basket at Checkout.  Only one promotional code, coupon or voucher may be used per transaction.  If you have more than one promotional code, coupon or voucher, you may place separate orders.  Orders must be made before 11.59pm on the closing date for the promotion.  Promotional codes, coupons or vouchers are not redeemable for cash and items on promotional have no cash alternative.  All promotional offers are made strictly subject to availability.  By using a promotional code, coupon or voucher you confirm that you are entitled to use the code, coupon or voucher, that you meet all the conditions applicable to its use and that you agree to our terms and conditions. If we discover that you are not entitled to use the promotional code, coupon or voucher or do not meet all the terms and conditions of its use we may reject your order.

From time to time we may accept third party gift cards or vouchers as full or part payment for products on our site.  Such gift cards and vouchers are subject to the terms and conditions and privacy policies of their issuers.

3.13 Cancelling an order

If you want to cancel an order please follow the following procedure:

If you have not yet placed an order you can remove any of the items in your basket prior to Checkout.  Payment will not been taken by us at this point.

If you have placed an order but not received a Dispatch Confirmation from us you may be able to cancel your order prior to despatch.  Please contact us on [email protected] or 047 89232 and we will do our best to cancel your order.  Please note that the ordering and despatch process is rapid and it may not be possible for us to successfully cancel your order before despatch.  If we are able to cancel your order prior to despatch and payment has been taken, we will refund the payment you have made as soon as possible and usually within 10 days.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If we are not able to cancel your order prior to despatch, please follow the procedure below for Returning a product.

3.14 Returning a product

If you have ordered a product but do not wish to keep it, you can return it using our 30 Day Returns policy.  You also have statutory rights to return unwanted products – see Legal 7 Day Cooling off Period.

If your product is faulty or has been damaged in transit, please see If your product is damaged or faulty for how to return these products.

Our 30 Day Returns policy

Save as set out below, you may return any product you have purchased to us in its original condition, unused and in its original packaging within 30 days of the date it was delivered to you and receive a refund.  In order to take advantage of this, you must contact us on [email protected] or at 047 89232 as soon as possible after delivery of the product to your delivery address. If any products in your Dispatch Confirmation email have been delivered separately to you, you must contact us on [email protected] or at 047 89232 as soon as possible after delivery to you of the last product in that order.  Unless we have agreed to collect the product, you must return the product to us within the 30 day period. Any products returned outside the 30 day period (or not made available for collection by you at the time we agree with you) will not be eligible for a refund.

We do not accept returns of the following under our 30 Day Returns policy: damaged items, special order items, products which are hired rather than purchased, modified items, earplugs, earphones or mouthpieces.  If we consider any returned product to have been used, damaged, not in its original packaging or if the tags or labels are missing or removed, we may reject the return and not give a refund. You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.

We will issue a refund for the price you paid for the products, less your original costs of carriage, returns delivery charges (or the cost of collection) within 10 working days of the date we receive or collect the returned item(s). We will inform you by email when we refund you.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

Our 30 Day Returns policy does not affect your statutory or other legal rights.

Legal 7 day Cooling Off Period

By law, consumers in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the product is delivered.  In order to exercise this right you must notify us by email at on [email protected] or by phone at 047 89232 within the 7 working day period that you wish to exercise your statutory right to withdraw from your purchase.  Unless we have agreed to collect the product, you must return the product to us.  You should return the products to us within 21 days of giving notice of cancellation.  Where possible, please use or include with the product being returned, all original boxes, instructions/documents and wrappings.

We will issue a refund for the price you paid for the products (including standard delivery charges) as soon as possible and in any event within 30 days of your notice of cancellation.  We will inform you by email when we refund you.  You are responsible for the costs of returning the products or our costs of collection.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

Please note that these rights do not apply to products you have hired from us or any products which have been specially made for you.

Please note that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents and wrappings when returning the product, the product being damaged or not in the same condition as you received it or having been used.

3.15 If your product is faulty or damaged

If you think a product is faulty or defective you should contact us by email on [email protected] or by phone at 047 89232 as soon as you are aware of the fault.  We will then arrange for collection of the product at our cost.  If having examined the product, we confirm by email or telephone that it is defective, we will either issue a refund for the price you paid for the product and all delivery charges or, if you wish, repair it or provide a replacement.  If you inform us more than six months from the date of purchase, you will be responsible for the costs of collection of the product.  This warranty excludes items that have become defective due to misuse, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to us, and is out of the period of our 30 Day Return Policy, then we will return the item to you and you may be charged for the cost of return and/or collection.  We recommend that you insure your product.

If you require a refund, we will issue a refund for the price you paid for the product (including all delivery charges) within a reasonable period of time and usually within 10 working days of the date that we confirm by email that your product is faulty.  We will inform you by email when we refund you.  All refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.

If you have indicated to us that you wish to have a replacement product rather than a refund, we will provide such replacement product (subject to availability) as soon as we are able.  You will not be liable for the delivery charges for the replacement product.

If you have indicated to use that you wish to have the product repaired, we will liaise with the manufacturer and keep you informed.  This may take up to 30 days.  If we are unable to have the product repaired we will either replace the product or provide a refund on the terms set out in this section.

Please note that you have statutory rights in relation to the condition and conformity of goods.  This does not affect your statutory rights.

3.16 If your order does not arrive or is incomplete

If your products have not been delivered to your delivery address within 30 days of the Dispatch Confirmation you may cancel your order or request a replacement.  If your delivery has not arrived by its estimated due date please check your tracking information and/or contact us by email at [email protected].  If delivery of your products has not been attempted within the 30 day period and you wish to cancel your order or request a replacement please contact us by email at [email protected] giving details of your missing order and we will provide a refund or replacement.  We will issue a refund for the price you paid for the products (including delivery charges) as soon as possible and usually within 10 working days of the date of your email or we will provide a replacement as soon as reasonably possible (and subject to stock availability).  We will inform you by email when we refund you or despatch a replacement.  Refunds will be made using the same method originally used by you to pay for your purchase.  We will only credit the debit or credit card used to make the original purchase.  If your products arrive after cancellation please return them unopened and in their original condition to us by following the procedure for our 30 Day Returns Policy.  You should obtain and keep proof of postage in case you need it as evidence that you have returned the product to us as the returned products are your responsibility until they arrive at our warehouse.   You may also require proof of postage if you need to claim from the courier or Royal Mail or other postal service.

If your order has been despatched but you believe items are missing please check your account.  If your order was for multiple items, please bear in mind that products may be sent out and arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the Dispatch Confirmation, please contact us by email at  [email protected] as soon as possible and in any event within 30 days of delivery.  Please note that we will check our warehouse CCTV footage and recorded box weight to verify your claim.  If your parcel has been tampered with or damaged in transit, please let us know.  If we are satisfied that items were missing from your parcel we will send out a replacement as soon as possible (subject to availability).

3.17 Ownership and Responsibility for Products

The products will be your responsibility from the time the products are delivered to your delivery address or collected from our premises.  Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery costs.  Hired products remain in our ownership at all times.  Until such time as ownership passes to you, you must take good care of all products and ensure that they are kept separate and properly identifiable as our property.  If you fail to pay any sum in respect of the products (or we believe that there is a risk you may not make any such payment) or you breach any of your obligations under these Terms and Conditions in respect of the products, we may require you to deliver up the products and, if you fail to do so promptly, enter any of your premises or those of any third party where the products are stored in order to recover them.

3.18 Product Information

Our site is continually being updated.  We take care to make sure that all details, descriptions and prices of products appearing on the site are correct.  However mistakes can be made and we may refuse orders where product information is incorrect, including prices and promotions.

We try hard to make sure that pictures and photographs contained on the website are as accurate as possible, however variations may occur.  Colours of the products shown on the site may vary according to a number of factors including your computer monitor, browser and display settings. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Although we make every effort to ensure sizes and measurements are accurate as possible, they are only approximate and variations may occur.

3.19 Warranties

Certain products carry extended manufacturers’ warranties.  Please see the product page for details.  All other products carry a one year manufacturer’s warranty unless otherwise stated.

Please see Products with manufacturing faults and defects for more details of how to claim under warranty.  Manufacturer’s warranties are subject to the terms and conditions of those manufacturers.  

3.20 Our liability

Any product you purchase from us through our site will on delivery conform in all material respects with its description, be of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.

The products sold on our site and purchased or hired by you subject to these Terms and Conditions of Sale are provided for private domestic and consumer use, and not for business use.  If you require products for business use, you must agree to our Terms and Conditions of Sale (Business Customers) and your purchase or hire of products will be subject to our Terms and Conditions of Sale (Business Customers).

If we breach these Terms and Conditions of Sale we are responsible to you for losses up to the purchase price paid by you for the product purchased (or up to the rent2buy fee for the product taken on rent2buy scheme).  We may also be responsible for losses you suffer as a result of us breaching these Terms and Conditions of Sale if the losses are a foreseeable consequence of us breaching these Terms and Conditions of Sale.  Losses are foreseeable where they could be contemplated by you and us at the time of purchase or hire.

We will not be liable under these Terms and Conditions of Sale for any loss or damage caused by us, our employees or agents where (i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents (ii) such loss or damage is not a reasonably foreseeable result of any breach by us; (iii) any increase in the loss or damage is caused by any breach by you of these Terms and Conditions of Sale; or (ii) any loss or damage is suffered by you in the course of a business or are in the nature of business losses (such as loss of profits, loss of revenue, loss of opportunity or business interruption losses).

If you buy any product from a third party seller through our site, the seller’s liability will be set out on the seller’s terms and conditions.  We are not responsible for any products sold by a third party seller through our site.

Consumers have certain statutory rights in respect of the conformity of products with their description, the quality of products and their fitness for purpose. Nothing in this section affects the statutory rights of consumers.

3.21 Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

3.22 Notices

All notices or other communications from you to us must be given to us at our address or email address given on the Contact Us page. We may give notice to or communicate with you at either the email or postal address you provide to us when placing an order or by posting changes on our site. Notice and other communications will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or 3 working days (for IE addresses) and 7 working days (for EU addresses) after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

3.23 Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including adverse weather, strikes or other industrial action, riot or civil commotion.

3.24 General

Any failure by us to insist upon strict performance of any of your obligations under these Terms and Conditions of Sale or any contract with us, or any failure by us to exercise any of the rights or remedies to which we are entitled, is not a waiver by us of such rights or remedies and will not relieve you from compliance with such obligations.  Any waiver must be agreed by us in writing.

We intend to rely upon these Terms and Conditions of Sale and any document expressly referred to in them in relation to the subject matter of any contract between us.

3.25 Changing these Terms and Conditions of Sale

We may change these Terms and Conditions of Sale and any of our policies from time to time.  You will be subject to the policies and Terms and Conditions of Sale in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions of Sale before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions of Sale, unless you notify us to the contrary within seven working days of receipt by you of the products).

3.26 Law and Jurisdiction

Contracts for the purchase of products or taking products on rent2buy scheme through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of Ireland.

The Irish courts will have non-exclusive jurisdiction over any claim arising from, or related to any such contracts or their formation.

3.27 Contact us

Questions, comments and requests regarding these Terms and Conditions of Sale are welcomed.  Please use the contact details on the Contact Us page.

4. DELIVERY

Estimated delivery dates are stated for every product, and will vary depending on stock status and the delivery service you select. Whilst we cannot guarantee either estimated delivery dates or the date you select using the calendar facility, the vast majority of orders are delivered on the date stated.
If you live in a remote area, it may take longer to deliver your order and some delivery services may not be available. You will be advised if the delivery date and service needs to change when you log-in or enter your address details during checkout.
We will send you an email (or SMS text if you prefer) to confirm when an order leaves our warehouse. If for any reason your order is not dispatched within the estimated timescale, we will send you an email or SMS text with a revised delivery date.
We dispatch with a range of leading couriers including DPD, DHL, FastWay, NightLine and we have a wide range of delivery service options than can be selected from the shopping basket, depending on the size and weight of your order.

For more information go to Delivery Information.

5. PRIVACY & SECURITY POLICIES

5.1 Privacy Policy

Monaghan Music and Piano Centre Ltd. is committed to respecting your privacy and to complying with all applicable data protection and privacy laws. We only use information you provide to process orders you may place at a Monaghan Music and Piano Centre web site, notify you when important changes are made to our service, and occasionally tell you about relevant products or services we are offering.We do not sell, trade, or rent your personal information to other companies but in order for us to provide you with the best possible service we require your name, billing address, delivery address (if different from billing address) email address, contact phone number and payment details. This personal information is used to administer your music-pianocentre.eu website account from point of order through to shipping of your products.

5.2 Security

Monaghan Music and Piano Centre takes the security of the information provided by our customers very seriously.
We do not process or collect, and therefore are not liable for, any of your financial information, this is carried out by Stripe which is a market leader in the field. For more information go to https://stripe.com/ie.

Access to your information

Monaghan Music and Piano Centre allows you to modify your personal details in your private account section. This account is secure and can only be accessed via a personal password that is unique to each user, you are responsible for this password and you should not distribute it.

5.3 Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

5.4 Cookies 

We use a number of different cookies on our site.Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website in order to help the website work efficiently, to help us analyse the way our website works and how we can improve it, and to ensure that the website functions to the optimum. How to control cookies in your browser? Depending on the type of browser you are using (e.g. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Safari etc.), you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security. For more details on cookies and how to control them, visit www.aboutcookies.org (please note this link opens a new window or browser tab).

5.5 Disclosing your details

We will never ask you to confirm any account, debit or credit card details via email. If you receive an email claiming to be from music-pianocentre.com asking you to do so, please do not respond and report it to us using the contact details on the Contact Us pages.